The challenge of keeping agents motivated to work hard is now more important, and difficult, than ever.
It’s down to Team Leaders to equip themselves with the tools and know-how to identify, understand, and transform disengagement.
By downloading this guide to motivating disengaged agents you can:
- Discover the impact disengagement has on the call centre
- Find out how to spot disengagement in your teams
- Learn how to engage and motivate disengaged agents