EvaluAgent + Atos = happier clients
As an International IT services company, Atos manages outsourced contact centres all around the world.
It knows that consistently delivering outstanding customer service requires a constant focus on operational efficiency, business-process effectiveness and strategic performance. That’s why it turned to EvaluAgent.
EvaluAgent gave Atos the tools and framework to differentiate its customer service proposition by creating a truly people-centric contact centre.
The flexibility and versatility of EvaluAgent provided Atos with a robust, agent-focused contact centre solution, adapted and refined to suit the unique culture and environment of a number contact centres it managed on behalf of clients.
Within just a few weeks of implementation, Atos saw the positive impact of EvaluAgent at every level of its contact centres – and its client was delighted with the results.