Learn more about the generations in your contact centre, what makes them tick as individuals, and exactly how call centre gamification can engage and motivate everyone across the board.
By downloading this resource, you can discover more about:
- Each generation that makes up your frontline, which traits and attitudes they are likely to have, and exactly what those mean for the contact centre environment
- The unique challenges having a multi-generational workforce brings to the contact centre, and how to play to the strengths and weaknesses of each generation
- How gamification can transform the culture of your contact centre into one of knowledge sharing, support and empowerment